Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain

How long do I have to wait for my Railcard to arrive?

If you have purchased a plastic Disabled Persons Railcard online, please allow 5 working days for your Railcard application to be reviewed and approved and 10 days for delivery. You can choose to pay for Special Delivery, but you will have to place your order before 15:45pm to guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

If you have purchased a digital Disabled Persons Railcard, it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard.  Please also allow up to 5 working days for your Railcard application to be reviewed and approved.

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