Frequently Asked Questions?

I applied for or renewed my Railcard online and it hasn't arrived. What do I do?

You will need to wait 5 working days, then go to ‘Manage my Railcard’ on the website homepage to log in to your account and apply for a replacement. Once logged in, click on ‘Details’ under your active Railcard, then click on ‘Replace Railcard (Lost or stolen)’. Select ‘lost’, then click continue and follow the instructions on the screen. Please check that your address is correct before you order.

You will be sent a free replacement provided you do this within 30 days of your application date. If 30 days has passed from your date of purchase you can still request a replacement card, but you will have to pay a £5 administration fee for a 1-year Railcard and £10 for a 3-year Railcard.