Frequently Asked Questions?

I have a promotion code to use toward the cost of my Railcard - it is not working. What can I do?

All of our promotional codes have an expiry date, so please check that the code you are using is a current one.

Alternatively, please check that you have read each character of the code correctly. We do try to use codes that are easy to read, but occasionally applicants can confuse;

the letter “I” with the number “1” 
the letter “O” with the number “0”(zero)
the letter “S” with the number “5”.

 If any of these characters appear in your code please try their alternatives. However, if this does not work please contact the Disabled Persons Railcard office and we will do our best to check the status of the code you have.