Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits

Refunds & Replacements Renewals Validity Visiting from outside of Great Britain

Most frequently asked questions

Are there any offers I can benefit from as a Railcard holder?
A:
Yes. Please visit the ‘Offers & Competitions’ page for more details.

Can't find an answer?

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies