Frequently Asked Questions?
Validity
Visiting from outside of Great Britain
Most frequently asked questions
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How do I renew my Disabled Persons Railcard online?
A:
Please click ‘Renew my Railcard’ on the website homepage to log in to account. Once logged in, click ‘Renew’ under your expired or soon to expired Railcard, select 'Digital' or ‘Plastic’ under ‘Choose the type of Railcard you would like’ section and follow the instruction on the screen to complete your purchase.
Click here for the step by step guide on how to renew your Railcard.
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How far in advance can I renew my Railcard?
A:
You can renew your Railcard (digital or plastic) up to 30 days in advance of the expiry date.
Click here for the step by step guide on how to renew your Railcard.
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Am I responsible for ensuring that I renew my Railcard?
A:
Yes. You must make sure that your Disabled Persons Railcard is renewed in good time before it expires.
You can renew your Railcard up to 30 days in advance either online, by phone or by post.
Click here for the step by step guide on how to renew your Railcard.
Can't find an answer?If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us Train CompaniesIf you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies
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