Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain

Most frequently asked questions

I don't live in Great Britain or receive UK disability benefits - can I apply for a Disabled Persons Railcard?
A:
Unfortunately we do not have the resources or expertise to be able to validate documentation from outside the United Kingdom (UK) so we can only accept UK-based documentation as proof of eligibility.

People from outside the UK are advised to find out about the Britrail Pass which gives excellent savings to visitors to Britain. Alternatively, check out the range of other Railcards that can be purchased.

If you do not have a Railcard and are a wheelchair user or a visually impaired person travelling with an adult companion, you can get discounts on selected range of tickets - see the Concessionary Discounts page for details

Can't find an answer?

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies