If you need assistance when travelling by train, we're here to help.

If you need assistance, the best way to do this is by contacting the train company that you will be travelling with, in advance. Some train companies may ask you to book assistance by 10pm the day before your journey. See National Rail website for the most up to date contact details.

Plan ahead and travel with confidence.

Although there are step-free and accessible routes at more than 200 stations, there is still work being done to ensure that everyone can use the railway safely, confidently and independently.

Stations Made Easy is an interactive tool on the National Rail website that helps you plan your route through a station avoiding features (such as stairs) that might be difficult to use. Click here to find out how it works, the page includes a video introduction.

If you would like to skip straight to the Stations Made Easy tool, click here.