Easily renew Disabled Persons Railcard

If you’ve already bought a Railcard with us, renewing online is the fastest and easiest way without needing to verify your ID again. You can renew 30 days before your Railcard expiry by:

• Logging into your account (you will have made this when you first purchased your Railcard).
• Once in your account click on the Railcard you’re renewing.
• Check all your details are correct or update what you need to.
• Pay and you’re sorted!

If you gave us your email address when you first purchased your Railcard, we’ll send you a reminder to let you know your Railcard is about to expire. But it’s still up to you to make sure that your Railcard is still valid before buying or using Railcard-discounted tickets.

When renewing your Railcard, please allow 10 days for your new Railcard to reach you.

Alternatively, you can also renew your Railcard through the following methods:

Telephone

0345 605 0525 (7 am to 10 pm, Monday to Sunday)
Please have your Railcard and credit/debit card to hand.

For customers with hearing impairments

You can renew by Textphone or minicom on 0345 601 0132

Post

Download the  application form, write in your current Railcard number in the "Renewals" box, notify us of any address changes, then sign your form and post it to us at:

National Railcards

PO box 8626

SWADLINCOTE

DE11 1JA

Please allow 15 days* for your Railcard to reach you when renewing by post.

With every renewal there may be occasions where we will need to ask for current evidence of your entitlement to a Railcard – should this happen, please allow up to 5 working days for your Railcard application to be approved.

* Please note, our mail provider aims to deliver by the third working day after posting, including Saturday. You can pay £6.50 for our Special Delivery service if you need it quickly as long as you have placed your order before 4pm, this will guarantee that your Railcard is delivered within 2 days (Monday to Thursday) or 3 days (Friday to Sunday).

Railcard lost or damaged?

If your Railcard has been lost or damaged there is a £5 fee to replace a 1-Year Railcard and a £10 fee to replace a 3-Year Railcard.

If you have to replace the Railcard that you bought online:

• Log in to your account and follow the steps to replace it there.

Please note you can only replace your Railcard 10 or more days after the date of original purchase.

Replace over the phone or in writing.

You can also apply for a replacement over the phone or in writing, please contact the Disabled Persons Railcard office for details.

Unfortunately, until you get your replacement Railcard, you will have to pay the full fare and you will be unable to claim back any lost discounts if you’ve travelled in that time.

Railcard stolen?

If your Railcard has been stolen you’ll have to report it to the Police and get a crime reference number or documentation supplied by them.

If you got your Railcard online:

• Have your crime reference number ready.
• Log in to your account and follow the replacement process, quoting your crime reference number.

Replace over the phone or in writing.

You can also apply for a replacement over the phone or in writing, please contact the Disabled Persons Railcard office for details.

Once we have the above we’ll issue you with a replacement Railcard, free of charge.

Recovering your Digital Railcard.

If you have your Railcard on the Railcard App and you’ve either lost your phone, have no battery (or both!) while travelling, don’t worry - we can help you.

If you don’t have your device or have no battery:

If you’re travelling with an adult companion, get them to download the Railcard App on their phone. Or, if you have another device (like a tablet) you can download the app and sign in with your account (You can be signed in on up to 2 devices at a time).

If you still aren’t able to present your Railcard:

You may be issued the full fare or receive a fine but don’t let that get you down - the rail staff are people just doing their job.

If this does happen, you can make one claim a year to be compensated for the penalty you’ve been given. You will need to make a note of the train company who issued the penalty, visit their website and contact their customer service team.

Need more info or help?

You can reach us on Facebook or X

Alternatively, you can email on railcardhelp@nationalrail.co.uk or call our helpline on 0345 605 0525.